Overview
drelvianoraq is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial education services, visit our website, or interact with us in any way.
We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This means you have specific rights about your personal information, and we have clear obligations about how we handle it.
What This Policy Covers
This policy applies to all personal information we collect through our website, educational programs, consultations, and any other interactions you have with drelvianoraq.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why:
Personal Information You Provide
- Contact details (name, email address, phone number, postal address)
- Financial information relevant to our educational services
- Educational background and learning goals
- Payment information for course fees and services
- Communications you send us through forms, emails, or phone calls
Information Collected Automatically
- Website usage data through cookies and similar technologies
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referring websites and search terms used
We only collect information that's necessary for providing our services, improving your experience, or meeting our legal obligations. You can choose not to provide some information, but this might limit how we can help you.
How We Use Your Information
We use your personal information for specific purposes that relate directly to our educational services and business operations:
Primary Uses
- Delivering educational content and personalised financial guidance
- Processing course enrollments and managing your learning progress
- Responding to your questions and providing customer support
- Processing payments and maintaining financial records
- Sending important updates about your courses or account
Secondary Uses
- Improving our educational programs based on student feedback
- Developing new courses that meet emerging financial education needs
- Website analytics to enhance user experience
- Compliance with legal and regulatory requirements
We won't use your information for purposes that aren't directly related to our educational services without getting your clear consent first.
Data Security Measures
Protecting your information is a top priority. We've implemented multiple layers of security to keep your data safe:
Technical Safeguards
- SSL encryption for all data transmitted to and from our website
- Secure cloud storage with enterprise-grade encryption
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff access to systems
- Automated backup systems with secure off-site storage
Operational Security
- Limited access to personal information on a need-to-know basis
- Regular staff training on privacy and security practices
- Clear procedures for handling security incidents
- Regular review and updating of security protocols
While we take every reasonable step to protect your information, no system is completely secure. If we become aware of any security breach that affects your data, we'll notify you as required by law.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to these requests within 30 days and provide the information in a format that's easy to understand.
Deletion Requests
You can ask us to delete your personal information in certain circumstances, such as when it's no longer needed for the original purpose or if you withdraw your consent. However, we might need to keep some information for legal or regulatory reasons.
Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly. We'll still send you important course-related communications even if you opt out of marketing.
Making a Privacy Request
To exercise any of these rights, email us at support@drelvianoraq.com with "Privacy Request" in the subject line. We'll need to verify your identity before processing your request.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes we collected it, or as required by law:
Retention Periods
- Course records: 7 years after completion (for certification purposes)
- Financial records: 7 years (as required by Australian tax law)
- Marketing communications: Until you unsubscribe or 3 years of inactivity
- Website analytics: 24 months maximum
- Support communications: 3 years from last interaction
When we no longer need your information, we securely delete it from our systems. Some information might be kept in anonymised form for research and development purposes.
International Data Transfers
Some of our service providers are located outside Australia, which means your personal information might be transferred internationally. When this happens:
Countries We Transfer Data To
- United States (for cloud hosting and email services)
- European Union (for educational technology platforms)
- New Zealand (for payment processing)
We only transfer data to countries with adequate privacy protections or to service providers who have committed to protecting your information to the same standard we maintain in Australia.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current and compliant with applicable laws. When we make significant changes, we'll notify you by:
- Posting the updated policy on our website with a new "last updated" date
- Sending an email to enrolled students about material changes
- Providing notice during your next login to our educational platform
We encourage you to review this policy periodically to stay informed about how we're protecting your information.